More and more consumers show an awareness of fast fashion's detrimental impacts and a willingness to dress eco-friendly. Yet, not enough follow through with purchases of more sustainably made clothes.
Why do sustainable fashion brands fail to bridge the attitude-behaviour gap and empower more eco-conscious decisions? The answer often lies in a lack of strategic messaging and a clear understanding of what really drives someone to buy a piece of clothing.
Here's why some brands miss the mark and how a content strategist can help to convert more eco-concious consumers.
Miss Out on Significant Parts of the Customer Journey
Failing to address certain stages in the customer journey can affect conversion.
Here are some commonly missed opportunities in content creation for sustainable fashion brands:
Try to sell to every eco-conscious consumer (instead of identifying the ideal buyer and customizing content for this specific subgroup)
Focus all communication effort on one stage (and the wrong stage) of the journey (such as writing one blog post after another discussing how sustainable fashion is better than fast fashion and nothing for the later stages)
Overlook buyer impulsiveness and its manifestations during their journey (conscious consumers have impulses, too)
Fail to engage consumers in factors that are easier to understand and more relevant (than sustainability) in various parts of their journey, such as longevity or resell value.
A strategist can help develop a tailored content strategy, covering the entire journey from pre-purchase research to post-purchase usage (and repeating). At the same time, a content strategist addresses your target audience's impulses and pulls in all the factors that would empower an ideal buyer to "walk the walk.”
Lack Transparency
Research shows that the attitude-behaviour gap is the widest when sustainable action requires extra effort, such as collecting and verifying information.
What this means is that a sustainable fashion brand is much less likely to convert consumers (with an intention to buy more sustainably) along their journey if:
consumers can't find the substance behind the claim (nothing more than generic buzzwords like "green" or "eco-friendly"),
consumers need to dig deep into the ground (like five clicks or six redirects) for details about material certifications, supply chains, or ESG reports,
their search for information about your clothes' eco-friendliness, such as garment composition or care instruction, is too challenging (because the only available data is a tiny physical label hidden somewhere inside the clothes).
Content strategists can guide brands to embrace radical transparency, making it easy and immediate for an ideal buyer to see if a brand is sustainable or not. You can work with a content strategist on the best ways to showcase certifications, impact reports, and even areas for improvement, share a behind-the-scenes look at your production process, or disclose sourcing challenges.
Overlook the Power of Storytelling
Data and certifications are crucial, but facts alone rarely inspire action.
Brands that rely solely on numbers often fail to connect emotionally with conscious consumers. Human brains prefer powerful stories, especially those we can see ourselves in.
Let’s look at an example of messaging on three different levels:
A statement based on a hard fact: “We source exclusively organic cotton for our garment.”
A statement telling a story about growers (who could be in a far-flung country): “We pay a fair price for organic cotton and enable farmers to earn a living without being exposed to the harmful chermicals needed in conventional cotton cutivation.”
A statement telling a story about the ideal buyer: “Wearing organic cotton means your skin can breathe easily and not be in close proximity of the harmful chemicals commonly used in conventional cotton.”
Which statement do you think resonates with more of your customers?
So yes, you have to get your facts straight, but it’s the relevant story that sells. Storytelling turns abstract sustainability efforts into emotionally resonant reasons to choose your brand.
A content strategist can help craft those compelling stories that tie your sustainability efforts to human experiences, particularly ones that speak to your ideal buyers.
Don’t Differentiate Your Brands Enough
Many sustainable fashion brands fail to communicate their unique value to conscious consumers.
It is great that you are doing sustainable fashion. I admire you wholeheartedly because it is hard. Yet, why choose you instead of another sustainable brand?
What would you do to help customers show off their personality and make the statement they wish, whether standing out in a crowd or belonging to a group?
As consumers become increasingly sceptical about greenwashing in the fashion industry, you need a refined value proposition that truly addresses consumers’ specific concerns. A content strategist can work with you to turn your brands' identified core strengths into compelling and relevant stories.
Mismanage Digital Presence
In today’s media landscape, consistency is key. By showing up regularly with cohesive messages and experiences that reflect the values of your ideal buyers, brands can start earning recognition, trust, and loyalty. On the other hand, an inconsistent or poorly managed online presence can alienate conscious consumers.
A content strategy is key to such consistency. It dictates a uniform message for all media presence while considering necessary aspects to keep things consistent as they grow, whether from five product pages to 50 or from one social platform to three.
Even if a content strategist is not someone you have in the team at the beginning, you can always involve one when you feel stagnancy in messaging and converting. Such a person can audit your digital presence, ensuring all platforms align with your brand ethos and effectively communicate your mission. They can also set up an editorial calendar to ensure your brand shows up when and where you need to be with whichever resources you have.
The failure to convert more conscious consumers often comes down to a lack of strategic guidance, clear messaging, and a thorough understanding of their audience. A strategist can help overcome these barriers by refining your value proposition, fostering transparency, crafting compelling stories, mapping the consumer journey, and optimizing your digital presence. Conscious consumers want to support brands that make a difference—show them why yours is worth their loyalty.